Customer Engagement

LinkActiv Group provides bilingual US-based call centers with nearshore advantages to hospitality, insurance, healthcare, telecom, automotive, emergency management and financial services clients. For more than 25 years and across its three sites in Puerto Rico, the company has crafted high performing campaigns through its 1,500+ human touchpoints.

We build relationships;

we make them grow

25 years delivering world class customer solutions through the total integrations of our multi-channel, bicultural contact, mailing and fulfillment center.

From one original site in Guaynabo, the operation has developed into a multi-site, multi-company division partnering with top industry leaders, and always seeking for new business opportunities.
As the #1 customer engagement solutions provider in Puerto Rico, LinkActiv Group has the experience, scale and skills to offer clients unparalleled customer engagement ROI.

Call Centers

- Inbound and Outbound
- Social Media Moderator
- Chat interaction
- Email
- SMS

Warehousing and Fulfillment

- We pick and pack your orders with inventory accuracy
- Warehousing, inventory management & worldwide fulfillment

Printing & Mailing

- Large scale printing: Directories, Shoppers, Books, Magazines
- Digital short-run printing: Personalized email, Flyers, Invitations
- One of only 10 companies with Seamless Certification by the U.S. Post Office, providing unparalleled agility, precision and savings

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App Development & Data Management

- Programming & Design
- Business Intelligence
- Business Analytics
- Website development
- Process optimization
- Database analytic solutions & optimization
- Data Mining

Our Expertise

Automotive

Health

Hospitality

Government

Telecomm

Utilities

Insurance

Banking

Business Footprint

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1,400

Bilingual Teleoperators

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1,000

Communication Stations

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+175,000

Monthly Campaign Hours

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+60M

Yearly Pieces of Mail Handled

We are

Primera Hora
Newspaper
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The leading free newspaper with strategic distribution across the island, offering news with a local perspective, centered on the community.
Kingbird
Property Management
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A commercial real estate firm specializing in property, asset, and portfolio management, as well as consulting services for commercial property owners.
NAI
Commercial Real Estate Broker
naipr-logo
A commercial real estate firm offering expertise in brokerage services, property sales, and leasing.
LinkActiv
Customer Engagement
Linkactive-Logo
A company focused on providing outsourcing services, including printing, distribution, warehousing, and contact center solutions for the United States and Puerto Rico.
Kingbird Investment Management
Investment
kingbird-logo-wht-e1727395199537
A company focused on real estate investment and value-added opportunities in secondary and tertiary markets across the United States.
GFR Media

Media Company

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Leader in content and communication, committed to improving and enriching the lives of Puerto Ricans at every touchpoint.
El Nuevo Día
Newspaper
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Puerto Rico's leading news outlet, with a multi-platform presence, that for over five decades has documented the history and moments that have shaped the country's transformation.

Join our team

Your growth and impact matter. At Grupo Ferré Rangel, our values drive everything we do—from how we collaborate to the innovations we pursue. We believe that a transparent, curious, and collaborative environment leads to excellence, and excellence drives meaningful impact.