New Customer Engagement - Grupo Ferré Rangel

Business Process Outsourcing

LinkActiv Group provides bilingual US-based call centers with nearshore advantages to hospitality, insurance, healthcare, telecom, automotive, emergency management and financial services clients. For more than 25 years and across its three sites in Puerto Rico, the company has crafted high performing campaigns through its 1,500+ human touchpoints.

We build relationships;

we make them grow

25 years delivering world class customer solutions through the total integrations of our multi-channel, bicultural contact, mailing and fulfillment center.

From one original site in Guaynabo, the operation has developed into a multi-site, multi-company division partnering with top industry leaders, and always seeking for new business opportunities.

As the #1 customer engagement solutions provider in Puerto Rico, LinkActiv Group has the experience, scale and skills to offer clients unparalleled customer engagement ROI.

Call Centers

- Inbound and Outbound
- Social Media Moderator
- Chat interaction
- Email
- SMS

Warehousing and Fulfillment

- We pick and pack your orders with inventory accuracy
- Warehousing, inventory management & worldwide fulfillment

Printing & Mailing

- Large scale printing: Directories, Shoppers, Books, Magazines
- Digital short-run printing: Personalized email, Flyers, Invitations
- One of only 10 companies with Seamless Certification by the U.S. Post Office, providing unparalleled agility, precision and savings

App Development & Data Management

- Programming & Design
- Business Intelligence
- Business Analytics
- Website development
- Process optimization
- Database analytic solutions & optimization
- Data Mining

Our Expertise

Automotive

Health

Hospitality

Government

Telecomm

Utilities

Insurance

Banking

Business Footprint

500

Bilingual Teleoperators

400

Communication Stations

+200k

Monthly Campaign Hours

+60M

Yearly Pieces of Mail Handled

Join our team

Your growth and impact matter. At Grupo Ferré Rangel, our values drive everything we do—from how we collaborate to the innovations we pursue. We believe that a transparent, curious, and collaborative environment leads to excellence, and excellence drives meaningful impact.